Frequently Asked Questions & Contact — Septen Custom Web Design

Not at all. We handle the design, register the domain, set up secure hosting, and publish pages. Once live, we manage all updates so you do not have to touch any software.

We do. All content edits and corrections are done by our team. You simply email us your new details, and we make the change.

Yes. Both our plans include content updates. Whenever you need to change your telephone number, swap an image, or update pricing, we handle the edit.

We typically have your website completely designed, approved, and live online within 3 to 7 working days, depending on your chosen plan.

Each build is paid as a single transparent upfront fee, and includes the first month of your ongoing care plan for free. All active sites require a monthly care plan to stay hosted, secured, and up to date — after your free month you'll be charged the tiered care fee shown, and can cancel anytime.

Coverage depends on your selected tier. Every plan includes secure UK hosting, SSL encryption, security updates, monitored backups, managed domain configuration, and tiered email support with a guaranteed response speed — 2–3 business days for Essential Care, 1–2 business days for Growth Care, and under 24 hours for Pro Care.

No. Build packages are charged as a single transparent upfront fee as displayed, with the first month of your required care tier included free. After that, only the fixed monthly care plan cost applies. No surprise add-ons, no hidden setup fees, and you can cancel any care plan anytime after the initial 90-day post-launch stability window.

No. We just require a 3-month Post-Launch Stability Period to safely deploy your site, get it indexed on Google, and handle initial updates. After 90 days, you move to a flexible rolling monthly basis.